I’ve had forty-plus years of experience managing and leading teams, culminating in my position as head of BCG North America where I led a seven-thousand-plus-employee business. Throughout my career, I have opened new offices and new businesses, and I’ve navigated many turbulent times: the dot-com crisis, 9/11, the American war in Iraq, the Great Recession of 2008, and the ongoing COVID-19 pandemic—to name a few dramatic disruptions. I also have the privilege of serving as the chair of BCG’s Center for Inclusion and Equity and am a founding steering committee member of CEO Action for Racial Equity and the Southern Communities Initiative.
All of these experiences across roles and geographies have helped me see the many ways that hardship can impact employees and their families and how yesterday’s rigid, profit-oriented leadership styles served as more of an encumbrance than a springboard to growth and success. I discovered the necessity of becoming a leader who cares deeply about my teams and my colleagues, and in so doing, I saw firsthand the value of leading with care, leading from the heart.
Along the way, I also gained access to dozens of other high-level professionals and thousands of regular “Joes” (pun intended—we were all once regular Joes). They, too, learned the hard lessons over these past several decades and came to recognize the value of compassionate leadership. With the help of these colleagues, I developed the belief that it’s finding the commonality between all of us, and connecting through it, that is at the core of our best humanity.”